Questions and answers
The things people ask us at the counter. Anything else, call or walk in.
Who owns my domain and website?
You own your domain, your content and every customer record. The domain is registered in your name, in your own account. We run the hosting and the framework behind it, and if you leave we hand over your files.
What if I want to leave?
Your site stays up for the time you have paid for. We hand over your files and point your domain wherever you ask.
Do I need an appointment?
Walk in any time we are open. Booking a time means the right person is free to sit down with you.
What should I bring?
Your logo, a few photos, your services and prices, and the name of whoever your domain is registered with. Never a password.
How long does a website take?
Mostly it depends on how quickly we get your words and photos. Your quote gives you a date.
Do I pay before work starts?
You get a written quote first, and it sets out what is paid when. Nothing starts until you say yes.
Who pays for the ads?
You pay Google directly for your ad budget, at the amount you choose. Our management fee is separate.
Is email on my domain included?
Email addresses on your domain are quoted separately, so you only pay for them if you want them.
Can my staff use the dashboard?
Yes. Each person gets their own login and sees what their role allows. Money stays with the owners.
Who owns my Google Ads account?
You do. We are added to it as a manager, and if you stop working with us the account, its history and its data stay with you.
Open 7 days. Walk in, or book a time.
Monday to Friday 10am to 8pm, Saturday and Sunday 11am to 7pm, at 179-03B Union Turnpike.